Customers and partners (ustads) can delete their account in the app or with the form on this page. Google Play asks us to offer this on the web as well as in the app.
Delete in the app
Open the Ustad app, sign in, and choose Delete account. Request a 4-digit verification code, then confirm with DELETE. The code works the same way as signing in.
Customer and Ustad on one account
If you use the same account as a customer and as an Ustad, deleting it removes both profiles: your customer profile and your Ustad partner profile.
Only want to stop working as an Ustad? Do it in the app under Settings. Choose Stop being an Ustad to keep your customer account.
What is deleted
- Your name, phone number, and email
- CNIC or other identity numbers, and verification photos
- Your profile photo, bio, addresses, and live location
- Device and push notification tokens
What is kept
- Bookings, ratings, and reviews, shown as “Deleted user”
- Payments and earnings records needed by the other person and for accounting
30-day grace period
Deletion is not immediate. Your account is deactivated for 30 days. You cannot book or, if you are an ustad, appear in search or receive new offers. Sign in again with your phone code during those 30 days and the account is restored. After 30 days the deletion is permanent and the same phone number can be used to create a new account.