Privacy Policy

Ustad ("we," "our," or "us") operates the Ustad mobile application and website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

We may collect the following types of information:

• Account Information: Phone number, name, email address, and profile photo.
• Location Data: GPS coordinates to match you with nearby service providers or customers, and for live job tracking.
• Identity Documents: For service providers, we collect identity verification documents during onboarding.
• Job Information: Booking details, service descriptions, photos, chat messages, and voice recordings related to jobs.
• Payment Information: Transaction records for JazzCash, EasyPaisa, cash, and subscription payments. We do not store full payment card details.
• Device Information: Device type, operating system, and app usage data for performance and security.

• To provide, operate, and maintain our services
• To match customers with service providers based on location and availability
• To process payments and manage earnings
• To enable real-time job tracking and in-app communication
• To verify service provider identities and maintain platform safety
• To send notifications about job status, messages, and account updates
• To improve our services and develop new features
• To comply with legal obligations

We may share your information with:

• Other Users: Customers and service providers share relevant profile and job information with each other during active bookings.
• Service Providers: Supabase (database and authentication), Paddle (subscription billing), Resend (email delivery), and payment processors (JazzCash, EasyPaisa).
• Legal Requirements: When required by law, regulation, or legal process.

We do not sell your personal information to third parties.

Your data is stored securely using Supabase infrastructure with encryption in transit and at rest. We implement industry-standard security measures including phone-based OTP authentication, work OTP verification, and access controls. However, no method of electronic storage is 100% secure.

We retain your information for as long as your account is active or as needed to provide services. Job history, transaction records, and reviews may be retained for legal and business purposes after account deletion.

You can delete your account in the app (Profile > Delete account) or on the web at bookustad.com/delete-account.

• Your account is deactivated immediately.
• You can restore it by logging in within 30 days.
• After 30 days, personal data (name, phone, CNIC, and photos) is deleted. Booking and payment records are kept in anonymized form for accounting.

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data (see Account deletion)
• Opt out of non-essential communications
• Withdraw consent for location tracking (may limit service functionality)

To exercise these rights, contact us at support@ustad.app.

Ustad is not intended for users under the age of 18. We do not knowingly collect information from children. If we learn that we have collected data from a child, we will delete it promptly.

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or via email. Continued use of our services after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy, please contact us at:

Email: support@ustad.app